Return Policy

At Venetian-Crafts, we want you to be completely satisfied with your purchase. If you are not satisfied with your order for any reason, we offer a hassle-free return policy to ensure your peace of mind. Please review the following guidelines for returns:

1. Eligibility for Returns

We accept returns within 30 days from the date of purchase. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when it was received. Certain products, such as personalized or custom-made items, may not be eligible for return. Please contact our customer support team for further assistance regarding such items.

2. Return Process

To initiate a return, please follow these simple steps:

• Contact our customer support team via email at support@venetiancrafts.com or by phone at +1-469-532-1834. Provide your order details and reason for the return.
• Our customer support team will provide you with a return authorization number (RMA) and further instructions on how to proceed.
• Carefully package the item to ensure its safe return, including all original accessories and documentation.
• Clearly write the provided RMA number on the outside of the package.
• Ship the item back to the address provided by our customer support team. Please note that the return shipping costs will be the responsibility of the customer, except in cases where the return is due to a defective or incorrect item.

3. Refund Process

Once we receive the returned item and verify its condition, we will process your refund. The refund will be issued to the original payment method used during the purchase. Please allow 3-5 business days for the refund to reflect in your account.

4. Exchanges

If you wish to exchange an item for a different size, color, or variant, please follow the return process mentioned above and place a new order for the desired item separately. This will ensure a smoother and faster exchange process.

5. Damaged or Defective Items

In the unlikely event that you receive a damaged or defective item, please contact our customer support team immediately. We will assist you in resolving the issue by providing a replacement, repair, or refund, depending on the circumstances.

6. Non-Returnable Items

Certain items are non-returnable, including but not limited to:

• Personalized or custom-made items.
• Items purchased during clearance sales or special promotions.
• Consumable products, such as candles or bath and body products, for hygiene reasons.

Please carefully review the product descriptions and specifications before making a purchase.

7. Customer Support

Our dedicated customer support team is available to assist you with any questions or concerns regarding returns or any other aspect of your shopping experience. Feel free to reach out to us via email at support@venetiancrafts.com or by phone at +1-469-532-1834.