Refund Policy

At Venetian-Crafts, we strive to provide high-quality products and exceptional customer service. If, for any reason, you are not satisfied with your purchase and would like a refund, please review our refund policy guidelines below:

1. Eligibility for Refunds

We offer refunds on eligible items within 30 days from the date of purchase. To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when it was received. Please note that certain products, such as personalized or custom-made items, may not be eligible for a refund. Contact our customer support team for further assistance regarding such items.

2. Refund Process

To initiate a refund, please follow these steps:

• Contact our customer support team via email at support@venetiancrafts.com or by phone at +1-469-532-1834. Provide your order details and reason for the refund request.
• Our customer support team will guide you through the refund process and provide a return authorization number (RMA) if necessary.
• Carefully package the item, including all original accessories and documentation, to ensure its safe return.
• Clearly write the provided RMA number on the outside of the package.
• Ship the item back to the address provided by our customer support team. Please note that the return shipping costs will be the responsibility of the customer, except in cases where the refund is due to a defective or incorrect item.

3. Refund Options

Once we receive the returned item and verify its condition, we will process your refund. The refund will be issued to the original payment method used during the purchase. Please allow 3-5 business days for the refund to reflect in your account.

4. Non-Refundable Items

Certain items are non-refundable, including but not limited to:

• Personalized or custom-made items.
• Items purchased during clearance sales or special promotions.
• Consumable products, such as candles or bath and body products, for hygiene reasons.

Please carefully review the product descriptions and specifications before making a purchase.

5. Damaged or Defective Items

In the event that you receive a damaged or defective item, please contact our customer support team immediately. We will assist you in resolving the issue by providing a replacement, repair, or refund, depending on the circumstances.

6. Customer Support

Our dedicated customer support team is available to assist you with any questions or concerns regarding refunds or any other aspect of your shopping experience. Feel free to reach out to us via email at support@venetiancrafts.com or by phone at +1-469-532-1834.